At oscurator.shop, we are committed to providing quality outdoor products and excellent customer service. If you are not satisfied with your purchase, we sincerely hope that you can fully understand our refund policy to ensure a smooth and pleasant shopping experience.
- Refund Request
If you are not satisfied with the product you purchased or the product has quality problems, please contact our customer service team within 30 days of receiving the product to apply for a refund. When applying for a refund, please provide your order number and relevant information so that we can process it effectively. - Product Condition
To ensure a smooth refund process, the product must be in unused condition and should include the original packaging and all attached accessories. Any used or damaged products will not be eligible for a refund. - Return Shipping Cost
When a refund is made, the return shipping cost is borne by the customer, unless there is a quality problem with the product or the wrong product was sent. In this case, we will cover the return shipping cost. - Refund Processing
Once we receive your return and confirm that the product condition meets the refund conditions, we will process the refund within 5-7 business days. Refunds will be made via your original payment method, and processing time may vary depending on the bank or payment institution. - Special circumstances
For special price items and personalized customized items, due to their special nature, they cannot be returned or exchanged once sold. Please consider carefully before purchasing.
Thank you for choosing oscurator.shop, we look forward to providing you with better service and experience. If you have any questions, please feel free to contact our customer service team.
