Frequently Asked Questions (FAQ)
- How do I place an order?
On our official website, you can browse a variety of outdoor products, select the items you need, add them to the shopping cart, and then follow the on-page prompts to complete the checkout process. Support multiple payment methods to ensure a safe and convenient shopping experience.
- What are the payment methods?
We accept a variety of payment methods, including credit cards, debit cards, and other mainstream electronic payment platforms to ensure your transaction is safe and convenient.
- How long does it take to process and ship an order?
Orders are usually processed within 48 hours of confirmation, and the specific shipping time depends on your location and the selected delivery method. Generally, most orders will be delivered within 3-7 business days.
- How do I track my order?
Once your order is shipped, we will send you tracking information via email. You can check the status of your package in real time through the link provided.
- Can I return or exchange the product?
We hope you are satisfied with your purchase. If you need to return or exchange the product, please contact us within 30 days of receiving the product. The product must be unused and attached with the original packaging. Please refer to our Return and Exchange Policy page for specific return and exchange policies.
VI. What is the product warranty policy?
We provide manufacturer’s warranty for most products. The warranty period and terms vary by product. Please refer to the product description or the warranty card included with the product for details.
VII. How to contact customer service?
If you have any questions or need assistance, please contact us via email at help@oscurator.shop. Our customer service team will serve you wholeheartedly.
